We hope you will be 100% satisfied with your purchase. One Mission Direct offers a 30-day, money-back guarantee on all online purchases. If for any reason, our products do not meet your expectations, you may return it as long as you meet the following eligibility criteria:
- Time frame: Purchased items must be returned within 30 days of the date you received it.
- Physical condition: All items must be un-used and in original packaging. Items washed, scratched or otherwise have evidence of being used will not be refunded at full value.
- Product type: Clearance products are not refundable.
- Custom products: Custom products are not refundable.
If you are eligible for a refund and would like to return your purchase, please note the following:
- You must call our office to request a return authorization in writing.
- A shipping label will be sent to you for the return item(s).
- Shipping charges incurred for delivery return, and re-orders are not refundable. This includes special shipping requests such as rush shipping.
- Refunds will be processed within 48 hours upon receiving the item. This may take longer in cases of larger returns.
- A 15% restocking fee will be assessed on all returns.
If you would like to exchange an item for a different variation – e.g., tile style, color – One Mission Direct will exchange the item at no cost. When making an exchange, your return refund will automatically be calculated and applied to your exchange order. You are responsible for shipping costs associated with the exchange.